The City of Sparks recently launched a new mobile app called My Sparks, which streamlines the process for residents to put in service requests (like alerting the city to potholes, graffiti, or abandoned cars), receive notifications, and easily access the most highly requested information.
The My Sparks app is free and easy to download through the Apple Store or Google Play store, and within seconds you can start a service request, access the phone director, view the event calendar, job opportunities, access city council meeting agendas, and more. You can even pay your sewer bill with a few simple clicks.
“The My Sparks app allows residents to have a direct line of communication to request services and report issues such as potholes, graffiti, and more,” City of Sparks Mayor Ed Lawson said about the app. “It’s also a great source of information with links to the city website, news, and ongoing events.”
Before the app went live, residents could call the city or visit the website to put in their request, but this is a more streamlined way of communication as it allows people to reach the right department directly, thus giving the city to take care of their issue more quickly.
“We wanted something that was user friendly and streamlines the process to submit service requests and get notifications,” says City of Sparks Community Relations Manager Julie Duewel.
With this new app, people can upload photos, drop a pin to their location, and receive notifications about the status of their requests.
“It makes filling those requests so much easier,” Duewel adds. The City has been focusing on developing this app for about five months with GOGov, a company that promotes itself as a Citizen Request Management software system that makes government effortless for citizens, employees, and elected officials.
“We want to let people know we’re available and can help the community. And now people know where to go to get information about the City of Sparks whether that be about important road closures or to check on their request…we want it to have that one-stop feel; a streamlined process to report issues and get notifications,” Duewel says.
The new My Sparks app is well branded, easy to use, and it doesn’t take up too much storage on your phone (45.6 MB). For more information about downloading it or to access the QR code, visit https://www.cityofsparks.us/.
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